Support & Help
Need assistance with YellowPDF? We're here to help! Below you'll find resources and ways to get in touch.
Frequently Asked Questions (FAQ)
Many common questions about using our tools, file limits, privacy, and troubleshooting are answered in our FAQ section. Please check there first to see if your query has already been addressed.
Troubleshooting Tips
- File Upload Issues: Ensure your file is one of the supported types for the specific tool you are using. Check your internet connection stability. Large files may take longer to upload.
- Processing Errors: Occasionally, complex or corrupted files might cause issues. Try processing the file again. If the problem persists, the file might be incompatible or damaged. Ensure you are not trying to process password-protected files unless using the 'Protect PDF' tool itself.
- Download Problems: Check your browser's download settings and ensure you have sufficient disk space. Try clearing your browser cache or using a different browser.
- Tool Not Working as Expected: Double-check the options you have selected (e.g., page ranges, passwords, settings). Ensure the input meets the tool's requirements.
Contact Us
If you couldn't find an answer in the FAQ or troubleshooting tips, or if you have specific feedback or encounter a persistent bug, please reach out to our support team via email.
Please include as much detail as possible in your message, such as:
- The specific tool you were using.
- A description of the problem you encountered.
- Any error messages you received.
- The type of file you were working with (if applicable).
- Your browser and operating system (optional but helpful).
You can email us at: info@yellowpdf.com
We aim to respond to support requests as quickly as possible, usually within 1-2 business days.